Your company's website is usually the first impression a visitor will get of your business. The website must grab and keep their attention. From the first point of contact, you should strive to create unique content and messages that focus on what visitors need and want. The first step in creating a unique experience is collecting data about your visitors.
Customer service can be argued as one of the most important responsibilities of marketing. It can either be a company's best friend or it's worst enemy. People talk about their experience with products through hundreds of platforms and companies need to be listening and responding to the good, the bad, and the ugly.
Your website is the most important part of your inbound marketing or social media strategy. It must be optimized for SEO principles so people can find the site, it must have content that pulls people into the site, and it must have ways where those people can leave their information so you can contact them in the future.